It support technician

neues Angebot (06/05/2020)

stellenbeschreibung

Job Description * To provide technical support;
answering support queries either onsite or via phone or e-mail * To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures. * To take ownership of user problems and be proactive when dealing with user issues. * To log all calls on the call logging system and maintain full documentation. * Respond to enquiries from clients and help them resolve any hardware or software problems. * Maintain a log of any software or hardware problems detected. * Support users in the use of Computer equipment by providing necessary training and advice. * To escalate more complex service issues to the relevant IT personnel. * Troubleshooting & Problem Solving of Workstation related problems * Maintaining Asset Register of all IT equipment in IS Workshop and Department * Implement, managing and maintaining Workstations 7/8/10 * Implementing & Support of MS Office 2000-2013 products * Proficient in MAC Support * Installation and Support of Network & Local Printers * Required to work long hours from time to time * Basic MS Active Sync & Blackberry knowledge * Setups of iPad, iPhone and Android devices * Ability to do remote support (Tools will be provided) Requirements ESSENTIAL SKILLS:

Behavioural - Outstanding Client Service Skills Technical - at least 3 years of experience in Desktop Support;

Diploma in IT or A+/N+ certification LANGUAGE SKILLS:
1. English 2. German Benefits - A very pleasant work environment * An attractive salary * An interesting experience in an international company * A full time work * A permanent employment contract * Social/health insurance

Bewerben Sie sich jetzt um

It support technician
Sie werden auf eine andere Website weitergeleitet.
jetzt anmelden
Seien Sie der Erste, der neue Stellenangebote erhält
Mein Stellen-Alarm
Ihr Alarm wurde Ihrer Seite
Mein Stellen-Alarm
hinzugefügt.
Ihre Bestätigung steht noch aus,
gehen Sie bitte zu Ihrem E-Mail-Posteingang
und klicken Sie auf den Bestätigungslink, den wir Ihnen gesendet haben
mehr...

zur Vakanz

Weitere Jobs von Excis