Wfm rta poc

Sykes - Berlin - 11-03-2022 zur Vakanz  

Deutschland | Berlin

Sitel Group & Sykes are now Foundever™

Dieses Stellenangebot ist abgelaufen.
Titel des Stellenangebotes
WFM RTA POC (f/m/d)
ID
139287
Funktion
Global Operations
Work Model
Work from Home
Standort
Deutschland | Berlin
Erforderliche Sprachen
Deutsch, Englisch
Vertragstyp
Unbefristet
Beschäftigungsverhältnis
Vollzeit
Bewerbungsschluss
17/03/2022
Beschreibung

We are searching as soon as possible a WTM RTA POC (f/m/d) in fulltime!

About the job
As a
POC for the RTA department
you will be the person that can be approached for information & assistance on a specific topics related to Scheduling & Real Time Management acting as the Main Point of Contact and as well as Subject Matter Expert.

Tasks
  • Share & Promote a Knowledge Community on the Real Time Management Best practices
  • Look for opportunities to increase subject matter skills for the team
  • Facilitate continuing education opportunities
  • Assess Blind Spots assisting the team to overcome their difficulties
  • Be an ambassador for the RTA/RTM Community.

How:

  • Create Rapports with the different RTA/RTM by :
  • Taking a technical concept and making it easier to understand communicate what’s needed and supervise the outcome
  • Analyzing if required Reports & Procedures for the activities are being done to ensure resources are used efficiently and Screen the teams for Overall needs to fulfill their designated task ( e.g.: Queue Management, available tools).
  • Weekly/Bi weekly assessments with the Teams to oversee the share plan vs actual delivery and Provide recommendations to ensure that the management of staff is being done correctly and per the current trends.
  • Proactively cooperate and provide insights as a Subject Matter Expert in the creation of Mitigation Plan & Improvement plans that can be required.
  • Providing guided instructions & follow up feedback to the Scheduling & RTA Team.
  • Deliver consistent report to the client and WF Work stream Team in order to Facilitate Rapport between the different departments.
Requirements
  • Fluent in English and German
  • Ideally experienced in supporting and managing employees
  • Ability to analyse data and draw the right conclusions
  • Ability to follow procedures in a structured way and make sure that others do as well
  • Knowledge of personnel requirements and resource scheduling
  • Good knowledge of MS office
  • High motivation
  • High sense of responsibility and proactivity
  • Decision-making ability in time-critical situations
  • Ability to work under pressure
  • Assertiveness
  • Enthusiasm
  • Loyalty and integrity
  • Flexibility according to working hours and the willingness to work on weekends and bank holidays
mehr...

zur Vakanz

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