French Advisor for renowned European Bank

Come and work with us.

 

Do you want to work with a reference financial institution customer support team? 

Are you French

 native or fluent with strong

 English 

communication skills? 
Looking to make your career in a multicultural environment in sunny and happy 
Lisbon
? 

So we have the perfect opportunity for you!

 

Your future project: join our French Customer Support

 team.
 

Our client 

is a renowned European bank with a global reach, with its main activities on Retail Banking & Services and Corporate Institutional Banking fields.
 

As a customer service specialist in this project, your daily responsibilities will include:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid and complete information by using the right procedures
• Be the owner of the customer query and ensuring a timely resolution and response
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

 

To succeed in the role, you will need to have:
 

• Native or proficient level of 

French (C2)

Advanced level of English (at least C1)

 both verbal and written

• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to sunny Lisbon, Portugal

 

Benefits.

 

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

 

Go further with Foundever™

 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 

Apply today! 

This job has expired
This job has expired
About the employer
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Create your best moments We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our themes: 1. Growth 2. Wellbeing 3. Belonging 4. Purpose Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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