Global SAP Operations Manager

A diversified and responsible job.
Benefits

YOUR BENEFITS

Flexible
working hours
Home Office
Canteen
Sports &
health offers
company
pension
personnel
development
parking spaces &
good infrastructure
flat
hierarchies
job profile

YOUR RESPONSIBILITIES:

Manage Eckes-Granini’s global SAP operations with best-in-class excellence. Continuously focus on service improvements while not compromising on service stability. After successful onboarding, option to work on selected projects.

Your responsibilities:

• End-to-End accountability for Eckes-Granini’s global SAP Operations and related technical projects. This includes our SAP ECC, SAP PI/ EDI, SAP SolMan and SAP related 3

rd
party solutions.

• Governance of Service operations considering service and operations requirements, Operational KPIs and application/ infrastructure optimization.
• Lead incident and problem management process and consult on change requests. Secure smooth transition of projects or changes into the service portfolio.
• Evaluate 3

rd
party solutions, benchmark our practices and consult on IT architecture decisions.

• Responsibility for operational budget and forecast.

Operational/functional Activities:

• Monitor and track operations. Contribute to operational reports and measure Service Levels.
• Define service and operations requirements and create a service improvement plan.
• Deliver operations in close collaboration with internal experts and external partners (Service Partner AMS and other 3

rd
parties).

• Manage service communication and escalations in a pro-active and transparent way.
• Ownership for technical projects and system maintenance activities related to SAP.

requirements

YOUR COMPETENCIES:

• University degree
• Excellent English skills (negotiation level)
• Very Advanced Professional Knowledge on SAP, IT Operations, ITIL
• Experience of working in matrix organization
• Working in diverse teams and in an international environment
• 5+ years experience in SAP (technical depth and solid functional overview)

Enjoyment and health,

innovation and tradition
These values are obligatory for us. We prove our competence as a brand company consistently throughout our powerful brands and the engagement of our employees. We are a strong team with flat hierarchies and freedom for creation. Trust and own ideas are very welcome.

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