IT Help Desk Expert (2nd Level Support / L2)

Aplitrak - Munich - 12-03-2019 zur Vakanz  

I am currently hiring an L2 IT Helpdesk Expert for a long term project that my client is running in Munich, Germany.
 

The right L2 IT Helpdesk Expert will have the below experience and skills:

  • Deep knowledge of various IT Infrastructure technologies
  • network components such as router, switch, WLAN access 
  • telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
  • DICT equipment, such as pc, laptop, fax, screens, (multifunction) printers, peripherals
  • Deep knowledge of various IT Software technologies
  • Server & Client OS W2K8 / W2K12, WINDOWS 7/10
  • Windows OS standard and administration tools and interfaces
  • OS near application (e.g. driver, MS Office)
  • Several years of professional experience as Windows OS administrator in complex banking IT environments
  • Assertiveness in dealing with customer support situations
  • Ability to communicate with clients and to transfer complex IT context
  • ITIL process know how and experience
  • Familiar with used support tools HP Service Manager and Remedy
Tasks
  • Manage all incoming related incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Center DE 
  • Analyze incident root cause & propose solutions in a customized Windows client environment
  • Involve other down-streamed support units for solution design
  • Process customer change requests
  • Manage the communication with customer during incident processing
  • Cross country collaboration with other Operating Centers
  • Familiar with used support tools HP Service Manager and Remedy
 
Working hours: Monday to Friday from 07:00 till 19:00
 
Language: Fluent German & English
 
If you are interested in this position, please send me your CV ASAP for immediate consideration.
 
If you are not interested in the role but know someone that may be interested or a good fit for it, please help me and them out by sending me their details or them the details of this role so they can get in touch with me about it.

mehr...

zur Vakanz

Weitere Jobs von Aplitrak