Scientist as technical support specialist
Miltenyi biotec b.v. & co. kg
- Bergisch Gladbach
stellenbeschreibung
Job Description Your role * As a team member of Miltenyi Biotec's Global Technical Support Team you provide on time expert-level technical support applied to our product portfolio, handle complaints and give product trainings. This support is provided to all your internal contacts (like sales, support and service teams of our subsidiaries worldwide etc. ) and (external) customers and distributors worldwide. * In this role you answer inquiries, provide application support, investigate and troubleshoot technical issues and handle complaints. Occasionally, you visit customers for demos, instrument installations or troubleshooting. * Your responsibilities include collecting, analyzing and communicating data required for analysis of product performance. * Next to this, you support marketing, R&D and production during all stages of the product lifecycle and manage and maintain the product knowledge data base. * In addition, you plan, prepare and hold training sessions abroad and maintain the training laboratories. Your profile * You hold an academic degree (Master or PhD) in natural science (biology, biotechnology or medicine), engineering or a comparable scientific education. * Proven experience in different biological fields like cell biology, immunology, hematology, neurology, or stem cells is essential. Experience with flow cytometry, cell culture, functional assays, transfusion medicine or cell processing is an advantage. * As a strong communicator in English, you discuss technical issues and convince stakeholders via written and oral presentations. * You have a strong service oriented mindset and are skilled in serving customers. * This position is office-based but requires regular international travel. What we offer * A modern workplace and exciting opportunities in the development of technologies with a secure future * Cross-border intercultural cooperation and short communication channels * A collegial corporate culture and flexible working hours enable time management on your own terms * Personalized employee development program:specialist and personal training courses provided by our own training academy * Diverse corporate benefits with regard to employee health, sport, and staff events Contact us If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for. Your contact Julia Kirchhof +49
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