(Senior) Customer Support Specialist - Knowledge Management
Product-/Portfolio Management
Professional
Wolfsburg, Ingolstadt
At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way.
To deliver on that promise, we’re building a unified technology and software platform, including a vehicle OS and cloud platform, as well as a unified architecture. As a 100% subsidiary of the Volkswagen Group, we’re developing solutions for all of its brands, including Volkswagen, Audi, and Porsche, and will bring our software to over 40 million vehicles by 2030.
Is this an easy task? Not at all! To tackle such a huge challenge, we need a great team. And that’s where you come in. You’ll join more than 5,000 CARIDIANS already working on the latest vehicle features and functions like automated driving, state-of-the-art charging technology, as well as a new digital ecosystem. Together, we’re bringing sustainable change to one of the largest companies in the world.
YOUR TEAM
The delivery of Mobile Online Services requires the collaboration of internal and external partners within a complex ecosystem. As part of the Competence Center for Mobile Online Services you belong to a team with the responsibility for providing high-quality analysis and solutions for highly complex issues of customers all over the Volkswagen group.WHAT YOU WILL DO
- Ensure the knowledge management for our core product – the analysis of complex issues with customer impact
- Coordinate and assure the knowledge transfer for improving the analysis conducted in the Competence Center
- Continuously improve and develop the existing knowledge management setup
- Coordinatie all knowledge-related activities in a complex and dynamic environment with our partners
- Collaborate with teams inside CARIAD, the brands of the Volkswagen Group and 3
Parties
- Provide reporting about the status of issues and corrective measures
WHO YOU ARE
- High quality mindset paired with strong customer orientation, critical thinking and attention to detail
- Comprehension of and experience with IoT-Environments including analysis of technical problems
- Ability to meet deadlines and switch effortlessly between business and technical contexts
- Experience with Atlassian Confluence, Jira and HP Service Manager is a strong plus
- Understanding of IT service management processes (ITIL)
- SAFe basic knowledge or in another agile framework
- Fluent English language skills (oral and written), German language skills are a plus
NICE TO KNOW
- Remote work options
- Temporary work from abroad in selected countries
- Flextime / optional working hours
- Company pension plan
- Annual professional development
- Sabbatical option up to 6 months
- 30 days paid + 10 days unpaid leave
- Possibility for VW Group car leasing
- If you have further questions about the candidate journey at Cariad, talk to Cari, our Cariad Chatbot. Can’t see it? Check your settings or visit our
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