Customer quality engineer

Applied materials, inc

• Feldkirchen

neues Angebot (05/03/2020)

stellenbeschreibung

Job Description Customer Quality Engineer (E3-E4) Applied Materials is the leader in materials engineering solutions to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible™ the technology shaping the future. To achieve this, we employ some of the best, brightest and most talented people in the world who work together as part of a winning team. Customer Quality Engineer is program manager for quality activities in the field, working directly with Customers and FSO on Quality escalations and processes, providing the tools and methods to the FSO to improve quality performances to increase customer satisfaction. Key Responsibilities Be the Customer quality interface for Customers in AME, addressing FAs and driving internal processes to ensure continuous Improvement in FA Cycle time, one of the key elements of the VOC (Voice of the Customer) program Be a facilitator for our FSO team to progress on the quality and Lean Six Sigma journey, from problem statement accuracy to proficiency into 8D's Managing the APS Governance at field, Provide APS Training to improve actionable Data analytics and Problem Solving capabilities, Develop and Deploy Quality Tools and Methods Interacts with customers and functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are with regard to potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events. Identify systemic issues and drive continuous improvement across the assigned business unit. Success in this role will be measured against business unit customer satisfaction indicator and customer quality indicators. Interfaces with customers, vendors, and various company departments to resolve quality problems and provide information. Manages QMS and ensures compliance to requirements through internal audits, external certification ISO standards and sourcing audits via Applied's SSQA process Coaches, mentors and conducts training for targeted organizations on quality processes. Reduces qualification cycle time and cost while still meeting reliability performance requirements. Functional Knowledge Extensive knowledge of Quality processes and standards Demonstrates depth and/or breadth of expertise in own specialized discipline or field Familiar with the Semiconductor industry and tools Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Problem Solving Leads others to solve complex problems;

uses sophisticated analytical thought to exercise judgment and identify innovative solutions Need to have a wide knowledge and Experience with the Quality tools and methods Need to be very methodical and structured way, do a good priority for Tasks, succeeding to overcome major obstacles to get to the resolution Impact Impacts the achievement of customer, operational, project or service objectives;

work is guided by functional policies Interpersonal Skills Managing without authority Drive for a change other groups Thinking out of the box Communicates difficult concepts and negotiates with others to adopt a different point of view Education:

Bachelor's Degree in Engineering Experience:

7 - 10 Years Qualifications Education:

Bachelor's Degree Skills Certifications:

Languages:

Years of Experience:

4 - 7 Years Work Experience:

Additional Information Travel:

Yes, 20% of the Time Relocation Eligible:
No Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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Customer quality engineer
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