Dutch Customer Support Agent - Maitress Brand

Our client is a multinational company that is expanding their business and team and is currently looking for new members to work in sunny Portugal!!

RESPONSABILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels email, phone and chat
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

• Native or near native level of Dutch
• Good level of English
• Availability to live in Portugal - Lisbon
• Previous experience dealing with public will be a plus

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This job has expired
About the employer
Kulture Talent is a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Talent Contracting Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best talent solutions perfectly aligned to positively impact the client's culture, talent and bottom line.

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