Service Delivery Manager (f/m/d) EY Technology

Core Business Services
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ESC001WL
Requisition #
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Sep 27, 2019
Post Date
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What you can contribute – skills for shaping the future
College degree in computer science / related disciplines or equivalent work experience
Ten years’ experience in a technology infrastructure or operations
Possesses a strong knowledge of Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK) project management framework that provides project managers with the fundamental practices needed to achieve organizational results and excellence in the practice of project management.

Possesses a strong knowledge of Information Technology Infrastructure Library (ITIL) to recognize appropriate analytics aligned to various IT Service processes. Looks to progress levels of certification as required or to suggest alternatives to standards as appropriate.

Possesses a strong knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer

The role requires a strong analytical acumen and solution orientation to understand or define the relevance of processing metrics such as Service Level Agreements (SLA’s), Key Performance Indicators (KPIs), Transformation Index, Return on Investment (ROI) and others to analyze or guide vendor performance discussions on the feasibility of complex IT process improvement initiatives

Must be fluent in German and English language
What we are offering – an inspiring work environment
Efficient and collaborative teams that live our unique EY spirit.
Modern workplaces and a well-developed IT infrastructure.
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