Experience Designer & Facilitator

• Berlin, Deutschland
• Mit Berufserfahrung
• 02.08.22

Egon Zehnder is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We work together across 63 offices and 36 countries to deliver the full power of the Firm to every client, every time. We believe that together we can transform people, organizations and the world through leadership.

At Egon Zehnder, we have recently introduced various new tools and we will continue our digital journey. To make this journey successful, productive and fun, we want to ensure that all our colleagues are getting most of the new technologies.

Therefore, we are looking for an

Experience Designer & Facilitator (m/f/d)

who will ideally be based in our offices in
Berlin, Hamburg, or Frankfurt.
You will be part of a global, cross-functional team and work with business, product, communications, training, change and support teams to shape frictionless, high value adoption, and service experiences.

Your main tasks & responsibilities

Experience design:

• You will fine-tune and optimize processes and design improved experiences and journeys to alleviate friction, lower effort and increase satisfaction, ultimately improving colleague productivity

Facilitation and consultation:

• You will work collaboratively with different functions on ways to improve our colleagues’ experience and productivity leveraging best practice design approaches
• You will facilitate co-creation of personas, empathy maps, storyboards, workflows, and journey maps and provide facilitation and coaching to help colleagues to adopt improved experience journeys

Behavioral analysis:

• You will analyze and understand Egon Zehnder colleagues’ behaviors, pain points and decision-making tactics and synthesize learning into easy-to-digest stories for product and business stakeholders

Mixed method measurement:

• You will conduct user research, analyze quantitative behavioral data, and run user testing of re-designed experiences
• You will introduce quantitative customer experience measures, including engagement, effort, and satisfaction

What you should bring

• You have three to five years of work experience and bring a deep user-centered design expertise, applied to marketing, behavior change and/or customer service experiences
• You combine very strong user research skills and the ability to design and run mixed method research
• You are an excellent coach and facilitator and you have proven in the past that you can successfully guide others through design activities
• You are fluent in English and German and bring excellent written, visual, and verbal communication skills
• You are a strong collaborator who has worked in roles with a global scope, who feels comfortable working with colleagues at all levels
• Ideally, you have knowledge of adult learning frameworks and are familiar with organizational change management and have ADKAR or similar certifications

What we offer

• The dynamic of a global firm combined with a local team spirit in a diverse environment with flat hierarchies
• Challenging and impactful tasks and projects, the chance to take responsibility and independence in taking decisions
• Regular trainings for an attractive career development
• A collaborative culture, engaged mentors and apprentors, who support you in your professional and personal development
• Attractive working conditions and benefits, flexibility in working from home or from the office

Sounds interesting? Then don't hesitate – upload your CV incl. your earliest start date and your salary expectations today!
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