Helpdesk Support Engineer

Helpdesk Support Engineer

Location
Bochum, Germany
Job Category
Field Service
Employment Duration
Full-Time Regular
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Mitarbeiter/in Helpdesk Level 1
Support
(m/w/d)

Ihr zukünftiges Aufgabengebiet:
Technischer Kundensupport über unsere Service-Hotline zu allen technischen Fragen rund um unsere Produkte
Problemanalyse und Lösungsfindung am Telefon
Telefonische Notdienste an Sonn- und Feiertagen

Ihr Profil:
überdurchschnittliche Kundenorientierung
sehr gute Umgangsformen und gute Ausdrucksweise am Telefon
gutes technisches Verständnis und Interesse an unseren Produkten
Interesse an Problemlösungen
Freude an einer Tätigkeit in der Telefonie
Sehr gute Deutsch-, gute Englischkenntnisse erforderlich, weitere Fremdsprache von Vorteil
Erfahrung in einer ähnlichen Position
Gute MS-Office Kenntnisse
Organisationstalent, teamorientierte Persönlichkeit, Flexibilität, genaue Arbeitsweise
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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