Field services technician

vor 30+ Tagen (01/03/2020)

stellenbeschreibung

Job Description Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. Department Overview The United States Federal Service -Europe Depot (FSED) part of the Motorola Solutions' Services Organization, provides customer support to Europe, the Middle East and Africa. FSED supports customer design, implementation, support, security, and management of DoD systems and subscribers. FSED's goal is to deliver service solutions to Federal Government customers for their deployed systems allowing them to focus on their mission. The FSED organization operates as a close knit team with a keen focus on customer support. Job Description *** This position will be based in Ramstein, Germany *** Provide Field Operations technical support to U. S. Army, U. S. Air Forces & U. S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries:

Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, Afghanistan, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers. Duties of the Field Service Representative in this EMEA area of operations include the following:

• Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR) systems-in general-to the European based U. S. Army, U. S. Air Forces & U. S. Navy Enterprise * Perform installations and removals of trunked and conventional LMR systems and assigned support locations include but are not limited to the following countries:

Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece * Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery * Exercise multi-tasking skills when managing multiple systems and applications during customer interaction * Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios * Customer Resolution Support - The employee shall communicate project updates to the customer and resolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). Project related issues (Customer wants to change the scope of the project), shall be reported directly with the employees supervisor * Operate and maintain equipment required to support trunked and conventional LMR systems * radio repeaters, portable radios, mobile radios, base stations and dispatch/communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems. * Manage and resolve escalated customer issues to successful resolution * Employee must be able to receive, review, diagnose customer LMR equipment, determine the fix and repair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement * Provide user

"refresher"
training to include first echelon field training regarding subscribers and trunked radio infrastructure * Provide on-site response, infrastructure equipment repair, local technical support service and Network Preventive Maintenance Service on Motorola ASTRO® 25 LMR systems and related equipment. Support all Service Level Agreements (SLA) associated with established contract. * Provide administrative reports in direct support of recurring and non-recurring contracts as well as one time reports required by management and/or the CSM *** This position will be based in Ramstein, Germany *** Basic Requirements * Certified technician or equivalent qualification at area of industrial engineering * Minimum of 7+ years experience in an international industrial company * Strong knowledge with Motorola Solutions P25 Trunking Network Systems * Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support * Solid Skills and Abilities:

• Solid working knowledge of Motorola radio systems and their application by customers * Must possess strong interpersonal and communication skills;

both spoken and written* English language * Sound judgment and decision makin

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Field services technician
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