Exoticca Travel Assistant - English

Exoticca Free Cancelation Policy Agent (
C
ustomer service)
Our client is a Luxury Travel Company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.

Responsabilites:
• Handle requests from customers who have expressed interest in the products, identify their needs, make recommendations, and review the benefits of the experience.

• Apply best practices to identify consumers’ budget, timeline, and decision-making processes with a high-end delivery.
• Deal with occurring requests, complaints, reviews, or refunds.
• Demonstrate strong knowledge of our products and packages.
• Maintain operation integrity by following policies and procedures.
• Maintain individual goals and achieve company targets.

Must have:
• A fluent level of
English
with exceptional grammar and spelling skills (knowledge of other languages is a plus)
•
Proven track record of success in the travel industry.
• Ability to interact, communicate and negotiate effectively.
• A can-do spirit: you are coachable, highly motivated and driven to succeed.
• High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays.
• Availability to start with us as soon as possible.

Preferred Qualifications:
• A previous Sales experience.
• Previous contact centre experience in the Travel industry (2 years).
• Degree in Hospitality, Travel, Tourism or any relevant field.
• Experience with CRM management.
• Knowledge of Salesforce and/or Amadeus.

What we offer:

• Starting date:
as soon as possible
• Shift: 15:00 - 00:00 (1 hour break) and rotative weekends ( 2 weekends off per month)
•
S
alary 17.000€ + possible bonus up to 3000€/
year based on performance
• 3 month temporary contract + possibility of permanent contract.
• Training will be with CPM Induction and with the client (Exoticca).
• Training schedule is Monday - Friday: shift, duration and location to be confirmed.
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Who we are
At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about We’re People People.
We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job
An exciting opportunity has arisen to join our new client Germany Outbound Sales Team.
Your role will be to successfully connect with a portfolio of On-trade and Off-trade customer and prospect accounts working in a B2B telephone sales environment on behalf of our client. You will be responsible for driving new distribution points, maximizing new revenue opportunities by gaining customer commitment, retain and grow the client’s ‘share of bar’ and promote their overall drinks portfolio and services.

You will be required to achieve new distribution sales targets by gathering relevant information on call and expertly selling, promoting and transferring orders to products. You will ensure you develop a deep understanding of the brand and products, building high levels of knowledge and credibility to support with the sales activity. Using all tools available including sales campaigns, promo packs, glassware, POS and menus to influence the customer to choose the products in their outlet. You will ensure that a target number of calls are achieved each day to meet the overall campaign coverage objectives.

We offer a flexible working arrangement working from home, the office or a combination of both.
​

What we look for
A fluent level of German C1-C2 with strong grammar and spelling skills
High level of English B2 (both spoken and written)
Knowledge of Another language will be a plus (preferable Turkish, Polish or Greek)
Previous experience working in a sales position and a genuine passion for world-class customer service
Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible
A strong team-work ethic and a “can do” attitude
Proven track record of consistently delivering against targets
Good administration, planning and organisation skills
Consistently looking for ways to improve own and team processes to enhance customer interactions and drive sales.​
A genuine team-player, invested in collaborating with others and playing their part in making it a great place to work​
​Passionate Brand Advocate
Engaging and confident with a track record of delivering exceptional service and sales, ideally in a contact centre environment​
Excellent Communication skills with strong experience of questioning and objection handling. Possesses the ability to quickly identify and grow opportunities​

Proven ability to hold credible conversations through a consultative approach, building rapport over the phone with both existing and prospective customers​

Successfully manages their own time to maximise output from their call file, never missing an opportunity
What you can expect from us
Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

Full-time contract (
40
hours/week)
Schedule: Monday to Friday 10:00 to 19:00
Competitive Salary + Bonus
Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)
Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)
Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)
Very achievable 10% bonus that you can control
Outstanding work location and facilities
Best in class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

Start date:
May 2022
Location: Slovakia
If you want to know more, then we are ready to meet you…….
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!
Bratislava Front Office
Receptionist
Job brief
We are looking for an Office manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Office manager responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees.

► Responsibilities include:
• Organize office procedures and day-to-day operations
• Act as the first point of contact for the office and MD
• Manage the email inbox, diary, organise meetings, appointments, events, travel for the MD
• Manage contract and price negotiations with office vendors, service providers and office lease
• Liaise with facility management vendors, including maintenance, cleaning, catering and security services
• Order supplies and services, ensuring timely invoicing and payment
• Manage office G&A budget, ensure accurate and timely reporting
• Assist the IT department with the reception, delivery and maintenance of office equipment
• Assist with the onboarding of new hires
• Address employees’ queries regarding office management issues (e.g. stationery, hardware, travel arrangements, office spaces availability, and others)

• Provide general support to visitors
• Plan in-house or off-site activities such as celebrations and business conferences
• Help to improve company procedures and day-to-day operations.
• Partner with the HR department to maintain and update office policies as required
►
What are we looking for?
• Discretion, trustworthiness, tact and diplomacy
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving
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