IT Systems Administrator

IT Systems Administrator

Location:
Wiesbaden, Germany

Employment Duration:
Full time

Description

Global Knowledge is the world’s leading IT and business skills training provider. Offering the most relevant and timely content delivered by the best instructors, we provide customers around the world with their choice of convenient class times, delivery methods and formats to accelerate their success. Our business skills solutions teach essential communications skills, business analysis, project management, ITIL service management, process improvement and leadership development. With thousands of courses spanning from foundational training to specialized certifications, our core IT training is focused on technology partners such as Amazon Web Services, Cisco, Citrix, IBM, Juniper, Microsoft, Red Hat and VMware. We offer comprehensive professional development for technologies like big data, cloud, cybersecurity and networking. Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. Learn more at www.globalknowledge.com.

IT Systems Administration for US Federal Programs in Europe and will be located in Wiesbaden, Germany but will need to travel to multiple work sites.
The candidate will provide IT support to an IT Training Program in Germany including the successful delivery of all IT training program deliverables. The IT System Administration’s success is measured by the primary criteria of:

overall client / program satisfaction
attainment of original program margin targets
The IT Systems Administration, under the direction of the Program Manager works closely with the Government Program Managers, Federal Account Executives, Outside Contractors / Vendors, Subject Matter Experts, International Operations, and training center coordinators to ensure that the training program meets the business requirements defined by the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Systems Administration and security
Installation, configuration, and maintenance of computer servers
Provide technical support for both hardware and software issues users encounter
Manage the configuration and operation of client-based computer operating systems
Monitor the system daily and respond immediately to security or usability concerns
Create and verify backups of data
Respond to and resolve help desk requests
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Administrate infrastructure, including firewalls, databases, malware protection software and other processes
Review application logs
Install and test computer-related equipment

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional skills include:
Listening and negotiation
Managing client expectations
Conflict management
Requirements gathering and documentation
Analyzing data
Time management and organization
Development of policies / procedures
Schedule and coordination of people in matrixed environment

EDUCATION and/or EXPERIENCE REQUIREMENTS:

College Degree preferred.

Must hold a DoD Directive 8140.01, Information Assurance Technician (IAT) Level II or Level III certification of the following:

Baseline Certification:
CompTIA Security+
CCNA Security
SSCP or GSEC commercial certification (or higher, such as CISSP, etc.).
Computing Environment Certification: Must have one or more of the following certifications
At least one (1) year experience in a customer service related environment.
Must live or be willing to move to near the Wiesbaden, Germany area with travel (up to 50%) required for some client assignments and meetings
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