Customer Service Representative

Customer Service Representative (Munich)

Location
MUNICH GERMANY
Job Function
Sales/Customer Service
Requisition Number
11313
We keep on growing. Grow with us!
For the expansion of our team in Munich, we are in search of an engaged and motivated person at the earliest possible date for the position of

Customer Service Representative (m/f/d)

What to expect:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

Generates new and repeat business through customer service initiatives.
Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
Provides information regarding availability of in-stock and out-of-stock items, shows opportunities, and offers associated products and promotional items.

Researches and expedites customer orders and fills requests for catalogs, information or samples.
Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
Confirms special handling orders are expedited.
Supports local Customer Service teams, and provides support for other teams when needed.
Other duties as assigned.

What we are looking for:

About four years' experience in a customer service role, or equivalent combination of education and experience.
Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.

Excellent verbal and written communication skills in English and German, able to apply them in a telephone environment; additional languages are a plus.

Proficient in MS Office; experience with other systems are a plus.
Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
Demonstrates profound planning and organization skills and works very structured.
Accountable and integer, energetic personality.
Self-motivated and result-oriented and a good team worker (cross-cultural).
Takes initiative to expand knowledge for position utilizing all available sources.

What we offer:

An interesting, diverse role in a global company
Working in an international, dynamic team
Competitive payment with good social benefits (vacation allowance, contribution to saving benefits)
Regular staff events
Discounted membership in a fitness studio
Subsidy for the MVV job ticket
Fruit & Drinks
Permanent contract
If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions please contact us at jobs.emea@mouser.com.

Mouser Electronics, Inc.
Elsenheimer Straße 11
80687 Munich
Germany
www.mouser.com

#LI-KM1

Category: Sales/Customer Service
Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-8050 or

hr@mouser.com
. This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click

. If you would like more information on your EEO rights under the law, please click
.
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