Store Experience Manager

Are you motivated by being a part of an exciting new brand with a warm approach and quality at its core?
Are you known for always making people and customer service your top priority? Then you might be the Store Experience Manager we are looking for.
about us
ARKET is a modern-day market that offers essential products for men, women, children and the home, ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time.

the role
We are convinced that a high level of customer service combined with our wish to provide every customer with an experience will grow ARKET sales and profitability. As Store Experience Manager you will be the key player in creating this for ARKET. You will be overall responsible for leading and developing all departments in store, including the café, and constantly improve daily operations to achieve sales targets and budget. You lead the store according to company and brand values, standards, policies and routines. You report to the Area Manager. Some responsibilities include:

Lead and develop the store team inspiring them to reach and exceed goals, ensure quality and exceptional standards for merchandising, sales activities, store operations, campaigns and stock levels

Continuously evaluate and follow up on customer service levels and sales KPIs
we are looking for
The role requires the ability to plan, organise and prioritise work to achieve goals. You will spend as much time on the store floor as you will back office. You are able to take initiatives and drive things forward, and brave enough to take decisions. As a person you are communicative and have a positive attitude. You’re team oriented and convinced that customer service and sales are more or less the same thing. You are caring and genuinely want the best for your team. You have minimum two years of leadership and customer service experience within the retail industry along with good German and English skills.

Knowledge of labour law would be an asset.
we offer
We offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and value an entrepreneurial spirit. We want every employee to take ownership of the ARKET success and believe that a fun working place generates great results.

If you are interested, please send your application (CV and Cover letter) latest May 19th 2020.
We are looking forward to hearing from you!

About ARKET

ARKET is a modern-day market that offers essential products for men, women, children and the home, ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. The first store opened in London in 2017 and online in 18 European countries, followed by stores in Brussels, Copenhagen and Munich. ARKET will continue its expansion throughout Europe. The head office and design studio is located at Maria Skolgata 83 in Stockholm. 

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