Customer Service Specialist (m/w/d) (BBBH510662) Krailling

Aplitrak - Krailling - 17-11-2023 zur Vakanz  

EUR50000 - EUR76000 pro Jahr
For our client in the pharmaceutical sector we are looking for a Customer Service Specialist (m/f/d)Germany.
The position is limited to 18 months.

Your tasks:
  • You handle general customer service inquiries and route questions
  • You provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting the companies trade partners.
  • You provide operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems.
  • You processes orders from wholesalers or direct accounts in a timely and accurate manner.
  • You works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly.
  • You provide operational support to the department in case of product recalls including documentation
  • You support management of local (external) warehouses (3PL) Training & Development Opportunities
 

Your Profile:
  • Administrative skills
  • Good organizational, verbal and written communication skills are required.
  • Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures would be beneficial
  • Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP)) and impact on Business routines
  • Proficiency in Microsoft Excel, PowerPoint and Word is required.
  • Knowledge of German distribution channel structure would be beneficial
  • Provable Oracle EBS experience and SAP Experience would be beneficial
  • Fluent in German (verbal and written), good English skills
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Customer Service Specialist (m/w/d) (BBBH510662) 

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