Customer service team leader - marmot
- Hattersheim Am Main
stellenbeschreibung
Job Description Position title:
Customer Service Team Leader - Marmot Location:
Hattersheim am Main, Germany Reports to:
Supply Chain Manager Contract type:
Permanent, Full-time Job summary As a Customer Service Team Leader you will be responsible for delivering high standard of Customer Service (CS) related activities dedicated for our business partners in Europe. You will manage the team of four people and closely collaborate with other functions such as Sales, Marketing, Distribution & Transportation, and Shared Service Center. While working for Marmot brand, you will be part of Outdoor & Recreation Division at Newell Brands
Key Responsibilities
:- maintain and reinforce a customer centric culture through effective management of the cs team, including performance management, workload management, and priority setting * continuously drive the development of skills, competencies and motivation of the team to deliver edge (every day great execution) and high standard of customer service * responsible for updating and developing training documentation, * monitor compliance with company policies & procedures * monitor overall performance of the customer service and make recommendations for systems & processes improvements * monitor and manage department budget against target * control orders, credit holds, delivery blocks for all customers, including international key accounts * maintain tables & outputs settings in sap;
stock reconciliation, invoicing, replenishment, returns * interact and collaborate with other functions, participate in weekly / daily conference calls * active participation in projects, training courses and knowledge sharing sessions minimum qualifications:
- minimum 3 years of experience working in a customer service environment * minimum 2 years of people management experience * fluent in german and english * good knowledge of sap sd and reporting tools * good command of ms office, including advanced excel skills preferred qualifications:
- good communicator and organizer with excellent problem-solving skills * excellent interpersonal skills * bachelor's degree would be a plus * knowledge of other european language will be an asset what we can offer you! newell brands has a strong footprint in the emea region with several thousand employees spread over many corporate offices and manufacturing facilities. a wide portfolio of our brands is strongly represented across the region including parker, waterman, rotring, papermate, sharpie, dymo, yankee candle, nuk, coleman, bubba, contigo, mr. coffee, crockpot and marmot. we grow the brands that sit in every aspect of people's daily lives. we stay passionate and curious about our consumers. join us, help us become industry leaders and be part of:
- global company with a lot of opportunities, both internationally and locally. we encourage development on a professional and personal level. * our friendly and competent team, who can support you to achieve the goals you are aiming for. * sustainability strategy - environmentally sustainable and socially sensitive business practices. * give@newell - charity activities dedicated for local communities. are you interested? if so, please click on
on this site and upload your resume. by submitting your cv you acknowledge having read newell brands' privacy statement for job applicants available at if you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your cv/motivation letter. #li-sm1
Bewerben Sie sich jetzt um
Customer service team leader - marmotSie werden auf eine andere Website weitergeleitet.
jetzt anmelden
Seien Sie der Erste, der neue Stellenangebote erhält
Mein Stellen-Alarm
Ihr Alarm wurde Ihrer Seite
Mein Stellen-Alarm
hinzugefügt.
Ihre Bestätigung steht noch aus,
gehen Sie bitte zu Ihrem E-Mail-Posteingang
und klicken Sie auf den Bestätigungslink, den wir Ihnen gesendet haben
mehr...
zur Vakanz
Weitere Jobs von Newell Brands