German Customer Advisor for a Video Game Brand

Do you want to be part of a team whose motto is Play Has No Limits?

Are you German 

native or fluent with strong 

English 

communication skills? 
Looking to make your career in a multicultural environment? 

So we have the perfect opportunity for you

!
 
 
Our 
client
 is a world market leader gaming brand of home video game consoles and production company.
 

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

 
 

To succeed in the role, you will need to have:

• Proficient level of 

German (C1)

• Intermediate level of

 English (B1)

• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)

Must hold EU citizenship or valid work permit

Be a local candidate or willing to relocate to Portugal

 

Benefits.

 

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

 

Go further with Foundever™

 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 

Apply today! 

This job has expired
This job has expired
About the employer
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Create your best moments We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our themes: 1. Growth 2. Wellbeing 3. Belonging 4. Purpose Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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