End User Support Specialist

Santander Consumer Bank AG - via Taloom - Frankfurt am Main - 09-06-2020 zur Vakanz  

at Santander Consumer Technology Services.

Santander Consumer Technology Services GmbH

is a subsidiary of Santander Consumer Bank AG in Germany. At our location in Mönchengladbach, we work on both national and international projects. As professional integrators with the best qualifications in the field of development and implementation of banking software, we offer Santander competitive project management and professional services with a strong focus on quality and time-to-market.

Your Tasks:

  • Provide 2nd level and onsite support for End Users
  • Management of End User Mobile Devices (e.g. Smartphones and Tablets)
  • Knowledge transfer of new End User related Services to End User
  • Perform End User Service Requests according to SLA agreement
  • Perform the defined Support Model: provisioning of computers, image installation, dispatching and sending/receiving hardware

Your Profile:

  • Complete studies in computer science or similar education
  • At least 3 years of job experience in IT-environments in the area of end user support
  • Very good knowledge in Microsoft operating systems (Windows7 or higher)
  • Experience with configurations of smartphones and tablets, also with Microsoft and client server applications
  • Very good knowledge in the area of Hard- und Software configuration und troubleshooting
Knowledge of configuration and troubleshooting of network printing issues
Experience with Java incidents identification and troubleshooting
  • High service and customer orientation
  • High ability to work in a team, very good communication skills and very good at phone attention
  • Professional
an
polite behavior
Very high flexibility, ability to cope with pressure and reliability
  • Fluent English and German knowledge, knowledge of Spanish advantageous
  • MCSE or other relevant certification
  • Drivers
licence required

Your Chances:

  • Responsible tasks from the beginning
  • Competitive salary and a career plan
  • International work environment
Sponsoring of professional Development
Flexible working time
  • Contribution for public transport
In case of any questions please contact Yanis
Palti
: 02161 240 6122
If you feel you have a passion for Santander and would like to contribute it to the company, then we look forward receiving your application with your desired salary and your earliest possible start dates.

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zur Vakanz

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