Team Manager Dutch

Sitel Group & Sykes are now Foundever™

This vacancy is now closed
Vacancy title
Team Manager Dutch
Ref
35130
Function
Operations
Location
Germany | Berlin
Required language
Dutch
Contract type
Permanent
Employment type
Full time
Closing date
16/04/2019
Description

Scope of functions:

Requirements:

• Actively manage, coach and appraise the performance of all team members, resolving performance issues promptly
• Ensure an effective working environment and consistent motivation for all team members to deliver to their full potential
• Plan and organize individual, to ensure high performance in areas of required skills, knowledge and competencies
• Proactively review team members on the process of continuous improvement and implement changes to working practices/ processes that will enhance effectiveness and efficiency
• Deliver client satisfaction on quality and service level
• Address, resolve and escalate problems as appropriate
• Measure and track performance against established goals
• Provides reports as required by the Program Manager or other superior
• Maintain forecasting / scheduling / real-time management requirements
• Using available reports and other software reports effectively
• Identify and offer solutions for operational and service problems
• Fluent Dutch and English
• Coaches and develops staff; monitors staff product and technical knowledge
• Provides quality, ongoing feedback and required training
• Gains trust and respect from staff and works well with others
• Motivates and reinforces teamwork and solicits the input and involvement of others
• Maintains an in depth knowledge of the client’s product
• Ensures the attainment of client Service Level Agreements
• Strives for continuous personal development and improvement
• Portrays a professional image to the client and to the team
• Maintains a level of knowledge which allows for effective problem solving/trouble shooting
• Focusing on key objectives; proactive self starter
• Sets and works to own standards and team standards

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