Regional Consumer Relations Manager

Research & Development
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Thu 14 Feb 10:14
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Thanks for your interest in the Regional Consumer Relations Manager position. Unfortunately this position has been closed but you can search our 0 open jobs by

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A fantastic opportunity is available for a Regional Consumer Relations Manager to join RB’s Health Business Unit.

As a Regional Consumer Relations Manager,
you will be responsible for providing Consumer Relations leadership and direction to the Region of Europe (depending on the combination of language skills: Germany, Austria, Switzerland, Poland/Baltics, Czech, Slovakia, Hungary, Croatia, Slovenia, Romania, Italy, Greece, Israel or any similar group).

You will ‘be the voice of the consumer to the business and be the voice of the business to the consumer’.

Key parts of this role will include:

Ensuring that all consumer feedback for RB Health products are managed in an efficient, effective and compliant manner
Conducting regular appraisals of the consumer contact centers activities, within the region, to ensure the needs are fully maintained to RB’s expectations

Ensuring emerging issues and trends are identified and reported to the business
Being responsible for accurate, timely and appropriate issue feedback and reporting to the business
Key input to all new artwork approval
Maintaining professional relationship with all governing bodies
Controlling all litigation, serious issue and compensation claims
Managing media contact in appropriate manner
Delivering pragmatic solutions that protect brands and revenues
Providing adequate update training documentation and details for: New product releases / Product changes / Artwork changes / New Television Copy / Promotions and competitions / Delisting of products / PSDS, MSDS to the contact center when required

Managing the quality of consumer feedback entries into system
Providing qualified understanding and analysis of product issues to the business
Identifying and implementing continuous improvement opportunities/projects within the regions consumer relations contact centers
Identifying and initiating CR value added opportunities within the Regions Contact Centre

Is this You?

Minimum Bachelor’s degree in Businesses Administration, Social Science or similar (Berufsakademie)
Min. 3-4 years’ experience within consumer affairs Health environment
Call center management experience
Database reporting and trend analysis abilities
Being able to analyse performance metric data and provide corrective action if required;
Customer facing experience
Experience of consumer protection legalities
Financial negotiation skills
Conflict resolution experience
People Management skills
PV management experience
Able to access, and prioritise communications to healthcare professionals
Good knowledge of consumer rights and legislation
Ability to deal with consumer complaints in a professional manner
German native
English fluent plus desired Italian, French, Hebrew or another language in the list of countries
In return, RB offers very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
Apply now for a chance to really change the game!
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