Customer Service Coordinator, Hygiene

Want to give your customers a reason to be happy? As Customer Service Coordinator, Hygiene (f/m/d) with RB, you’ll have the freedom to find new ways for you and your team to delight them.

Customer Service Coordinator, Hygiene (f/m/d)
Heidelberg, Baden-Wuerttemberg
Competitive Salary & excellent benefits package

Focusing on one of our largest markets, you’ll ensure an excellent level of customer service. You’ll:

• Process all incoming customer orders in SAP
• Control orders to contain correct delivery date / article number / EAN number / MOQ and clarify with customer as required
• Proactively collaborate with customers with new product introductions and to avoid out of stocks
• Manage customer claims related to price and quantity differences
• Input credit in SAP following the releases
• Process incoming customer questions and claims
• Strive for continuous improvement of processes and KPIs
• Proactively monitor order status in cooperation with customer and internal departments.
• Further develop customer relationship to enhance customer satisfaction levels.
• Together with Customer Service Manager, develop and improve customer strategic relation in Supply Chain field

You’ll succeed because…

…you’re a natural relationship builder, with a background leading teams in customer service, logistics or forecasting. You:

• Understand fast-paced, complex supply chains
• Are a creative problem solver, you take ownership of issues and see them through to resolution
• Are analytical, technically proficient and an excellent communicator
• Set the tone for your team - coaching, instilling a strong customer focus and setting high standards
• Have very good knowledge of order processing / customer orders
• Have overview of basic business processes within a company
• Have experience with SAP or a similar ERP System
• Will have first experiences with Project Management

You’ll love it because…
…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.

Equality
In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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