Digital Services Operations Lead

Zumtobel Group - Berlin - 08-03-2019 zur Vakanz  

Als Teil der Zumtobel Group steht die Marke Zumtobel für ganzheitliche Lichtlösungen, die vor allem das Wohlbefinden des Menschen berücksichtigen. Sie verbinden ausgezeichnetes Design mit behutsamer Integration in die Architektur. Als Innovationsführer bietet Zumtobel ein überragendes Spektrum an hochwertigen Leuchten und Lichtsteuerungssystemen, die in unterschiedlichsten Bereichen zur Anwendung kommen.

Ihr Job

Digital Service projects combine various solution components, such as luminaires, field and automation layers, data communication, IoT cloud, applications and analytics.

  • In this exciting role you will be accountable for the implementation and support/delivery of our Digital Services to customers via various delivery organizations (internally but also non-Zumtobel channels as e.g. IoT application providers).
  • You will enable the central and country specific implementation of Digital Services and establish a support organizations for Digital Services.
  • You will co-create customer offers from a relevant after sales perspective and control customer specific project execution, including the projection of customer support costs.
  • You will establish a state of the art customer support process and assure a measurable high degree of customer satisfaction.
Ihr Profil

An experienced IoT or IT manager focused on processes and with the passion to ramp up our delivery organizations for Digital Services.

  • You have at least 6 years of relevant working experience within a support organization (IoT and/or IT).
  • Your background is either a higher technical education or corresponding know how acquired on the job.
  • You are experienced in process design, implementation and execution, based on ITIL (Information Technology Infrastructure Library) principles.
  • You are a strong team player with excellent communication skills and the ability to develop long-term customer relationships.
  • You are fluent in English and display a very good command of German.
  • You are willing to travel around 35%.
The Austrian law obliges us to specify a salary here: in line with the collective agreement, this amounts to at least 44.397,22 EUR per year for a 38½ -hour working week. However, because neither you nor we are satisfied with minimum standards, we promise you that it will be considerably more. How much more depends on how good you are.

Bewerbungen an

Birgit Monitzer
T +43 664 80892 3602

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