Associate Relations Specialist

REQUISITION NUMBER:
475881
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Come and join Mars in Verden
Associate Relations Specialist (m/f/d)
The Associate Relations Specialist will play an integral part in delivering associate relations support to associates. Responsibilities include building trust, credibility and collaborative relationships with line managers, associates and associate representatives (e.g. works council). The specialist will ensure that issues and needs are resolved fairly, objectively, and in a manner that aligns with our core values.

Key Tasks:
Responsible for evaluating and managing Associate Relations questions, concerns and issues, escalated from the MyP&O contact centre (or client group)
Perform associate relations investigations (e.g. interviews, document review and consultation with appropriate internal stakeholders). Prepare recommendations based on policies, practices and processes.

Analyse and evaluate investigative findings and provide recommendations on suggested resolutions.
Provide guidance to Business Partners, Line Managers and associates on the resolution of AR inquires and cases
Escalate complex cases using established processes and protocols for complex inquiries
Support mutual separations within a defined framework and transition assistance
Resolve disputes and grievances in partnership with Works Council Leadership and P&O Business Partners
Develop relationships with business stakeholders (e.g. Line Managers, P&O Business Partners, Legal, Works Councils, MyP&O Contact Centre, MyP&O Transaction Centre) to promote positive associate relations across the organization

Represent P&O Agenda in Local Works Council Meetings
Manage the “day to day” interaction with the Works Council

Your Profile:
University degree or equivalent, preferably in Human Resources, Labor/Industrial Relations, Law
Minimum of two to three years of experience working in Human Resources/Labor Relations or alternatively experience as in-house counsel in German Employment Law

Ability to work independently and efficiently, with minimal supervision, in a fast-paced environment
Strong communication skills, written and interpersonal
Strong conflict management skills
Fluent in German and English
Profound knowledge in German employment law and labor relations regulations
Around 30% of the time will be spent traveling

We are offering:
A fantastic opportunity for a speicalist in asscoiate relations to work in a great HR community
Flexible work
Working in a company with strong core values that care
Exciting national and international development opportunities
Enrolment to world class training via our Mars University centre of learning excellence
….just to name a few!

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Job Segment:

Employee Relations, Labor Relations, Call Center, Human Resources, Customer Service

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