Customer Service Technician

​​​​​​​Customer Service Technician (m/w/d)

Requisition ID
11267
Global Function
Commercial (Sales, Service, Marketing)
Location
Germany, Munich (Planegg)
Customer Service Technician (m/f/d)

What is the position?

You will be a full-time permanent,
Customer Service Technician (m/w/d) supporting our Hearing and Balance team in Munich, Germany.
This role offers Hybrid work options and would require good problem solving and IT skills. The successful candidate will work as part of our team to provide technical support to customers for our Audiology software and equipment including but not limited to IT

remote support and installation dispensers.

Location:
Hybrid – A mix of work from home and one of our Branches in Munich or Münster.

Type of contract:

Full-time permanent

Hours of work:

Monday to Friday 9:00am to 5:00pm

Languages Required:

German (fluent), English (good working proficiency)
About Natus
We’re the leading manufacturer of medical devices and software for a range of specialities, including new-born care, neurology, sleep, hearing and balance markets. Our mission is to improve patient outcomes in target markets through innovative screening, diagnostic and treatment solutions. Our products help improve the lives of people from birth to 100+.

If you are looking for a challenging opportunity to work in an international environment, then we may have a job for you. We are looking for a
Customer Service Technician (m/w/d)

to support our Service team.
Skills Required
Strong customer service and IT skills.
Effective communication skills and interpersonal skills.
Ability to trouble shoot via remote team viewer sessions with customers.
Effective problem solving.
Effective personal organization skills.
Business and results oriented.
Essential Qualifications and/or Experience
Previous experience of technical support (hotline or telephone support) desirable.
Knowledge of medical device or audiology products and equipment modalities advantageous but not essential.
Job Responsibilities
Handling Customers technical queries regarding devices and software via phone and email.
Please note: Ratio of support will be 80% phone based and 20% email based.
Collection, planning, processing and documentation of service orders
Support and installation of devices via remote maintenance (team viewer session with customer).
Raise repair cases for Engineers.
Training of end users.
Tracks call outcomes through management software tools.
Supports and partners with field sales and service personnel in their efforts to sell service value.
Benefits
Attractive salary
24/7 support from management team
Promotional opportunities and pathways
Earn additional income from our paid Refer-a-Friend scheme
Continuous professional development
A career with a purpose. An unrivalled opportunity to join a high calibre team to achieve success within our established services.
Company mobile phone and laptop.
Please apply exclusively via
natus.com
and tell us your earliest possible starting date and your salary expectations.
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