Sqt uk

Sitel Group & Sykes are now Foundever™

This vacancy is now closed
Vacancy title
SQT UK 27.06.2022
Ref
140482
Function
Customer Service
Work Model
On-Site
Location
Germany | Berlin
Required language
English
Contract type
Permanent
Employment type
Full time
Closing date
24/06/2022
Description
SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For our site in
Berlin
we are currently looking for
ENGLISH
speaking customer service representatives.

WHY YOU WILL LOVE US – our BENEFITS:

• Fulltime employees receive:

1812€ / month

fixed salary

100€ / month

fixed monthly extra pay for your language skill.

• up to

300€ / month

performance bonus

• Full time positions are only available at the moment
• You will take part in a professional, paid training prior to starting your work
• You can enjoy

25 paid vacation days

annually

• We offer you opportunities for advancement within the company or project
• Our employees benefit from

discounts

for travel, fashion, fitness, and recreational activities

• We make sure you can travel via

public transport

with a discount

• We have a casual dress code, so you can bring some inspiration to the team!
• We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more!
• According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
• You will get inspired by all the different cultures within the company

What you will do at SYKES:

• You will answer customer requests on the phone and offer support via phone and Email
• You will help customers with questions regarding their already purchased phone protection plan(Assisting in creating a claim, escalating, backoffice,etc). We are part of the Squaretrade service. No sales are involved or cold calling.

Who are you? - Are you…

• an excellent

ENGLISH

speaker
(Near Native level or higher necessary) and able to write in English?

• willing to work flexible hours as the job demands (likely on a rotation)? (

our opening times: Mo-Fri 09:00-22:00, Sat-Sun 10:00-19:00- not every weekend is needed

)

• familiar with customer service?
• comfortable with computers AND have a router at home (no wifi from a neighbor for example)?

living in Berlin and having a valid work permit at time of hire (if applicable)?

• willing to work 5 times a week?
• able to start on

27.06.2022

… if you answered YES to all questions, then we want you!

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!
SYKES is now a part of
Sitel Group®
, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

Learn, Lead & Grow at Sitel Group®!
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

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