L2, Desktop Technician - Hamburg (DSL2-Hamburg) Hamburg, Germany

Competitive rate + Progression

L2, Desktop Technician | Hamburg, Germany | Contract to hire (permanent after 6 months) | Excellent rate

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Main Responsibilities for the L2, Desktop Technician role:

 

• Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
• Hands-on role expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. 
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed.
• Trains and orients staff on the use of hardware and software.
• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills for the L2, Desktop Technician role

: 

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Effective communication by Engineer in English and local languages is mandatory

Business Skills for the L2, Desktop Technician role:

• Management of the team of L1 resources
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
• An individual with a minimum of 3 year’s supervisory experience

Shortlisting immediately - phone interview today!

This role is suitable for an L2, Desktop Technician

who is looking to work in a professional team within a successful company.

If you are interested in this position, please submit your CV for consideration now!

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