Vice president

neues Angebot (01/04/2020)

stellenbeschreibung

Job Description Vice President (m/f/x) Global Service Center Management Division Business Operations To strengthen our team in Aschheim/Munich we are seeking to recruit a Your Duties * Steer Wirecard's internal and external call center providers * Ensure high quality to meet merchant and stakeholder's expectations * Develop and implement a stretagy for Wirecard's global call center/ support structure * Evaluate external call center providers and drive RFPs * Implement a global call center reporting, monitor and manage the performance as well as the quality of internal and external call centers * Lead, motivate and develop the direct report's team Your Profile * Proven academic record as well as multiple years' experience in managing, implementing and running service center units * Experience in high-growth businesses, dedication to e-business and understanding of digital solutions * Proven success in implementing best in class processes and tools in order to foster service center excellence * Deep knowledge in service center processes, state of the art set-up, technology and organization of units as well as the service provider market * Track record in building an effective international service center environment * Experience in driving RFPs and negotiating agreements with external service providers * English of native-like proficiency, additional language skills (German) would be advantageous This is what we offer * Challenging and diverse tasks with scope for introducing your own ideas and experience * An excellent working atmosphere in a highly-motivated and successful team with an international company culture * Further professional and personal development at one of the world's leading providers of payment processing * An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly * A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events Become part of our success story. Become part of a highly qualified team, united by a vision:

to make payment happen. Have we awakened your interest? If so please use our short online form to send us your application.

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Vice president (m/f/x) global service center management division business operations
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