Arabic Speaking Customer Support Representative

Sitel Group & Sykes are now Foundever™

This vacancy is now closed
Vacancy title
Arabic Speaking Customer Support Representative (28-10-2019 Playstation)
Ref
45370
Function
Customer Service
Location
Germany | Berlin
Required language
Arabic
Contract type
Permanent
Employment type
Full time, Part time
Closing date
24/10/2019
Description

About SYKES:
A global provider of outsourced contact center services to leading companies worldwide, SYKES delivers customer service for international market leaders that include wireless carriers, credit card issuers, PC manufacturers and more.

We provide inbound call support for the Telecommunications, Financial Services and Technology industries. And because no two companies are alike, we work closely with our clients to deliver loyalty-building customer service and technical support. Service is our area of expertise.

In other (and much less) words, we offer customer support services for different clients :) In this case for Playstation.

For one of our projects, we are looking for dedicated, multilingual people, who answer customer requests by email and telephone in our modern call-center in Berlin Kreuzberg. We only have in-bound calls from customers that have account queries or questions in regards to the project. We are looking to start the training on

October 28th, 2019.

• Must speak

ARABIC

fluently and English on a conversational level (English is the office language)

• Previous customer service experience is not needed but welcomed
• Willing to work flexible hours as the job demands (our opening times are 8:30 - 19:30)
• Ability to work individually in order to achieve group goals
• Basic computer skills
• If a work permit is applicable to you,you must have this at time of hire
• A work permit valid at time of hire
• you choose how many hours per week to work (20-40). Our ideal candidate wants to work 20-25-30 hours per week. This is a fixed contract but our ideal candidate will still be able to come in 5 times per week

We offer you:

• opportunities to grow within the company or project. We all started as Agents :)
• professional trainings so you won't feel lost
• a secure job in an international and multicultural company
• contracts between 20-40 hours per week (you decide, preferable 20-25-30 hours)
• competitive salary
• 25 annual vacation days
• regular team events
• Coffee, fruit, transport discounts.

We're looking forward to receiving your application!
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