TSSS Systems Specialist

Fujitsu - Lünne - 18-10-2019 zur Vakanz  

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Key Performance Indicators

  • Feedback from Customers, Service Delivery Management, Project Manager etc.
  • Technical Assessments.
  • Proven track record of problem resolutions.
  • Evidence of sharing and re-use of knowledge.
  • Successful production of documentation.
  • Successful management and implementation of changes.
  • Improvement/ enhancements to service delivery.
  • Meets and improves service level requirements.
  • Successful management of escalations in a timely manner.
  • Meets project deadlines and costs within own area of responsibility.
  • Errors with workarounds or fixes provided in a timely manner.
  • Percentage of customer problems resolved within required timescales.
  • Feedback from colleagues, team manager and other team members.
  • Contribution to service improvements.
  • Up to date personal learning plan.
Additional Information
Bonus Eligibility
Contact Information

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