Desktop Support - German Speaking (CR/059096) München

German Speaking - München - 15-08-2020 zur Vakanz  

For one of the largest companies, I am looking for
'Windows 10 Migration Support Engineer'
for a 6 - 12 months contract position in
Munich, Germany.
  • Provide Win7 to Win10 post migration support
  • Provide test support to Win10 migration activities
  • IT skills (in details with required levels): Trading application experience, MS Windows XP, MS Office 2010 and 2013, Printer/ Hardware Management; MS Exchange 2003, 2007, EMA Archiving, Lotus Notes
  • Experience in the execution of certain tasks: 3-5 years of working experience in IT or financial services companies, IT helpdesk experience with call logging systems
  • Collation of data for investigations of site wide issues, working with Munich mail admin to isolate cause and affect potential solutions
  • Investigation of users issues that 2nd line
  • have attempted to resolve by all local fault finding methods (post rebuilding NT profile, Outlook Profile, Rebuilding PC, etc).
  • Support upgrade and migration to Win 10 – Outlook 2010/2013
  •  ICT Incident management for 1st” and 2nd level requests
  •  Interaction with 1st level Contact Center, 2nd/ 3rd level support teams to work on topics in the context of Incident and Problem management processes
  •  Troubleshooting, Installation, administration, and maintenance of complex Windows-based clients
  •  Supporting BlackBerry and other mobile devices, Cisco telephones (landlines), video conference systems (Polycom)
  •  Troubleshooting with the user to resolve a problem
  •  Support for applications dedicated to the business; e.g. Bloomberg, Reuters
  •  Consulting, know-how transfer of IT skills to end users
  •  Hardware Interventions on the client (Ordering and monitoring the repair process in interaction with local Administration)
  •  Interaction with Client, user management, compliance and other teams to ensure all end users have necessary access rights to perform their job
  •  Participate in the daily business of IT projects (if required)

 Please apply now if you are interested and available.

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Desktop Support - German Speaking (CR/059096) 

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