Onsite support engineer

Excis - via Jobtome - Baden-Baden - 31-05-2020 zur Vakanz  

neues Angebot (30/05/2020)

stellenbeschreibung

Job Description Excis is a Global IT Service provider based in the UK and has local entities in more than 40 countries around the world (www. Excis.Com). 1. To provide technical support;

answering support queries either onsite or via phone of e-mail 2. To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures. 3. To take ownership of user problems and be proactive when dealing with user issues. 4. To log all calls on the call logging system and maintain full documentation. 5. Respond to enquiries from clients and help them resolve any hardware or software problems. 6. Maintain a log of any software or hardware problems detected. 7. Support users in the use of Computer equipment by providing necessary training and advice. 8. To escalate more complex service issues to the relevant IT personnel. 9. Troubleshooting & Problem Solving of Workstation related problems 10. Maintaining Asset Register of all IT equipment in IS Workshop and Department 11. Implement, managing and maintaining Workstations 7/8/10 12. Implementing & Support of MS Office 2000-2013 products 13. Proficient in MAC Support 14. Installation and Support of Network & Local Printers 15. Required to work long hours from time to time 16. Basic MS Active Sync & Blackberry knowledge 17. Setups of iPad, iPhone and Android devices 18. Ability to do remote support (Tools will be provided) Requirements ESSENTIAL SKILLS:

Behavioural - Outstanding Client Service Skills Technical - - at least 3 years of experience in Desktop Support;
Diploma in IT or A+/N+ certification - Administration experience of MS Active Directory users & groups, policies and management concepts - Experience in Remedy, SNOW, Manage Engine or any other ticketing tool - Videoconference experience support can be a good plus LANGUAGE SKILLS 1. Native German Language is mandatory 2. English fluent

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Onsite support engineer
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