Expert DevOps Engineer Cloud Platform Services

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Key Performance Indicators

• Feedback from customers.
• Technical Assessments.
• Evidence of sharing and re-use of knowledge.
• Correct management of processes followed to deliver service.
• Improvement/enhancements to service delivery.
• Known errors with workarounds or fixes loaded in knowledge database.
• Percentage of customer problems resolved within required timescales.
• Meets service level requirements.
• Feedback from colleagues and team manager.
• Up to date personal learning plan.

Additional Information
Bonus Eligibility
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