Customer Success Representative
Customer Success Representative (m/f/d)
Search CountryAustria, France, Germany, Greece, Italy, Spain, Sweden, UK
City
Boeblingen, Munich, Hanover, Cologne
Job ID #
41782
Transforming the Future with the Convergence of Simulation and Data
Customer Success Representative (m/f/d)
At Altair we pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.
Job Summary:
What You Will Do:
Work with Customers to ensure they are deriving value from their investments
Assist users and company admins with their Altair user accounts
Support new customers in their onboarding phase after their purchase
Monitor and respond to end user inquiries via phone, web, email and online forums.
Update customer’s on their Support requests when required
Interact with prospects and customers to improve support experience and satisfaction levels.
Creating Knowledgebase articles (FAQ/Solutions) that provide technical value to Altair’s customer base.
Coordinate with development and sales teams to ensure customer success
What You Will Need:
Basics:
Associate degree, Trade or Technical School
Fluency in German and English
Solid background with productivity tools like Outlook, Office, Teams
Familiarity with tools such as HubSpot, Salesforce and ServiceNow is a plus
Ability to work on multiple priorities simultaneously
A self-starter who likes to dig in and work hard
Organized and love teams, but is also capable of working independently
Preferred:
Experience in a customer-facing role
Bachelor’s degree
How You Will Be Successful:
Envision the Future
Communicate Honestly and Broadly
Seek Technology and Business “Firsts”
Embrace Diversity and Take Risks
What We Offer:
A culture that promotes people and talent
Direct communication channels, transnational and open corporate philosophy with team spirit
State-of-the-art IT equipment
Competitive Salary
Outstanding Work/Life Balance
Hybrid working model and flexible working hours
Company events and joint sports activities
Company pension plan
Free drinks, fresh fruit
Why Work with Us:
Altair is a global technology company that provides software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit
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Ready to go? #ONLYFORWARD
At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible; discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
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