Customer Service Executive
ChartWorld was established in 2002 with the desire to make commercial shipping safer and
more efficient. The main areas of activity include the development of concepts for optimized
digital route and voyage planning, the equipping of ships with digital navigation systems and
charts as well as the installation of supplementary software products.
Today, ChartWorld is the market leader for ECDIS as a service, and a driver of digital
navigation and automated voyage planning tools. The company operates with more than
150 staff working in offices in Germany, Singapore, Limassol, Canada and Japan.
An open minded and team-oriented workforce keeps us competitive and provides
opportunities for ChartWorld and its customers. Together we can transform the maritime
industry, improve safety and efficiency and foremost a sustainable environment. We like to
strengthen our team in Singapore and look for a:
Customer Service Executive (m/f/d)
Your Tasks:
- Support of customers offices & vessels over phone / email
- Case registration & management in CRM tool Salesforce
- Chart - dealing with chart loading issues
- Chart Sales & quotations – existing customers
- Software registration / activation
- FAQ/Knowledge base management
- PAYS position reporting corrections
- Meet and exceed customer services KPIs
- Escalation to Technical support as required
- 24/7 support shifts (phone/email)
- Diploma / Certification in marine IT/electronics/similar fields
- Interest in shipping and navigation
- Desire to learn on the job
- Ability to work with good level of initiative and responsibility
- Good communication skills via phone / email
- Good IT-knowledge and preferably experience with a CRM system
- Good in English both spoken and writing is a must
- Experience in marine industry an advantage
Our Offer:
We offer flexible working hours, a modern office and innovative Work From Home
concepts. Become part of a highly motivated team in an international environment that
promotes wealth of ideas and reward initiative and dedication.
If you are searching for a company that is dedicated to your ideas and individual growth,
recognizes you for your unique contributions, fills you with a strong sense of purpose, and
provides a fun, flexible and inclusive work environment – apply now.
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