Incident Manager (IMM/Incident) Kiel, Germany

My Client is looking for an Incident Manager based in Germany Kiel

Responsibilities:

Point of contact for all Major Incidents

Monitor the incidents to ensure that the Service Level Agreement are respected

Identify, initiate, schedule and conduct incident reviews

Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process

Remediate deviation of a process for its particular division/department/school

Responsible for communicating with the Incident Process Owner

Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.

Represent the first stage of escalation for Incidents

Monitor the workload per Tier 1 Analyst

Ensure the closure of all resolved and end-user confirmed Incident records

Provide guidance to the Incident Process Coordinators

Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

mehr...

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