Working Student/Intern (f/m/d) Sales Support Project Associate in Walldorf

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

The Sales Support teams focus on delivering tactical execution and support services end-to-end. Delivery occurs with high empathy to our users (sales), a high focus on scalability, and therefore in a standardized and ideally automated way, aiming to raise productivity for all involved.

The Project Associate role is part of our support simplification team, which focuses on specific initiatives towards a better user experience, related to processes, communication, and technical innovations. You will work closely with our agents, IT and various global teams to consistently challenge the status quo, but also drive broader awareness and understanding of our services and offerings.

EXPECTATIONS AND TASKS

Starting in this role, you will familiarize yourself with the different projects and learn about various details and stakeholders from the respective leads. Over time, you will take on more and more responsibilities and ownership of identified tasks or projects/opportunities you may uncover. Your tasks include but are not limited to:

User Experience & Marketing
Help influence the user experience by making it accessible, transparent, and useful to the users
Collect successes and progress within the team to share achievements actively with management and support teams, who can therefore promote it outward
Design a promotional newsletter in form of a newsletter
Design banners and contribute design ideas to the sales support portal – a web-based self-service for our internal users – in line with how users think and support scope evolves

Create and update enablement materials for self-service infrastructure users – such as creating simple how-to-use videos, tips & tricks etc. in easy-to-consume and creative ways

Shadow specific target groups to understand how to enhance or simplify user experiences
Knowledge Management support
Contribute to editorial efforts including content structure re-designs, familiarizing yourself with the related infrastructures and sharing your ideas

Get involved in testing, quality checks, user panels and similar activities that assess the quality of our services
Update user guidelines and system documentation for editors and content creators
Other projects
: Depending on your workload in above tasks, you may further engage in different or new projects, as well as identify projects yourself

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Student (f/m/d) at a university or a university of applied sciences:
Studying preferably in the fields: Marketing, Communications, Journalism, Knowledge Management, or Economy
Having the following computer skills: basic skills, Microsoft office use
Speaking: English fluently, German or any other language as a plus

Besides that, you are/ you bring:
Team player
Creativity
Some basic Project Management skills
Curiosity to learn
A can-do attitude
Comfortable to connect with people – virtually or in person
Then YOU are the right candidate for this position. We are looking forward to your application and getting to know you.
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Workingstudent #Werkstudent #Germany #Deutschland #Student

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now

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Extra Informationen

Status
Inaktiv
Standort
Walldorf
Jobart
Praktikum
Tätigkeitsbereich
IT / Software-Entwicklung / Programmierung, Kundenservice
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein
Walldorf
|
IT Stellenangebote
|
Kundenservice Stellenangebote
| Praktikum

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