Client Partner

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The Client Partner is accountable for both farming (up-sell and cross-sell) and delivery in a Large account / s. You will be responsible for driving profitable growth from the account by:

Develop strategic relationships with decision makers and influencers in the customer's account
Creating and sharing sales success stories
Ensuring customer satisfaction through world class delivery

Your tasks will include:
Personnel Relationship building
The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He / she drives penetration in various functions including outside CIO. He / she should become a trusted IT advisor to the customer and should participate in his strategic planning

The Client Partner builds a trusted group of referable contacts who can vouch for Wipro. He / she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He / she ensures a balance of customer engagement across business, management and operations.

Account Management
The Client Partner identifies opportunities for growth in the account and leads account strategy and planning. He / she drives penetration into the customer's business units and maintains a comprehensive account growth strategy. He / she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.

You will be responsible for mentoring and nurturing the next line of leadership in the account team. He / she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.

Delivery Management
The Client Partner ensures cross-geographic synergies in project management and delivery execution. He / she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He / she conducts regular delivery reviews to prevent cost and schedule overruns.

The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken to achieve cost optimization and improve service standards. He / she identifies potential weak areas in the delivery and devises corrective action plans to ensure on-time and defective free delivery

Resource and Solution Management
He / she optimally utilizes the resources towards effective implementation of development and delivery plans
He / she showcases Wipro's solutions as a strategic fit got the customer organization through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro's offerings.

At least 12+ years of experience in managing big accounts in the IT professional services field
Experience in global service delivery models
Strong background in Application Services and infrastructure services
Strong Utilities domain expertise
Ability to work with an offshore model
Fluency in English. Knowledge of Swedish / Nordic market preferred
Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
Previous experience in managing 15+ million accounts
"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

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