Job L1 Service Desk Support (AI-L1-GER) Munich, Germany - Aplitrak

L1 Service Desk Support (AI-L1-GER) Munich, Germany

EUR190 - EUR200 per annum

We are currently looking for a motivated
L1 Service Desk Support
to join a team in Munich, Germany. A great opportunity to work in the IT industry.

Manage all incoming incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Support
Analyze incident root cause & propose solutions in a customized Windows client environment
Involve other down-streamed support units for solution design
Manage the communication with the customer during incident processing
Familiar with used support tools
Functional and IT skills required
Knowledge of various IT Infrastructure technologies
Knowledge of network components such as routers, switch, WLAN access
Knowledge of equipment, such as pc, laptop, fax, screens, (multifunction) printers, peripherals
Deep knowledge of various IT Software technologies
Windows OS standard and administration tools and interfaces
OS near application (e.g. driver, MS Office)
Assertiveness in dealing with customer support situations
Ability to communicate with clients and to transfer complex IT context

Was:	Wo:	Umkreis: