Manager, sales operations

neues Angebot (28/03/2020)

stellenbeschreibung

Job Description Smartsheet is looking for an experienced Sales Operations professional to ensure growth and sales organization success in the APAC market. The ideal candidate will have experience driving go-to-market operational processes within a fast-growing business. You are the trusted advisor to the extended field team, ensuring that our employees are operating with maximum efficiency and have the necessary tools to be successful. You are both a team player and improvement driver that enjoys an ambiguous, evolving but high-energy, high-performance culture. You not only understand the SaaS landscape, but you also believe in Smartsheet's mission to empower people across the globe to get from idea to impact, faster. This essential role is part of the Sales Operations team and is based in Smartsheet's corporate offices in Sydney, AU. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Director, Sales Operations, located in our Bellevue office

You Will

:
order management * analyze current and renewal orders to maximize revenue while ensuring customer satisfaction * work as the primary cross-functional liaison between teams such as finance, sales ops, legal, and pricing to organize deal process * lead deal reviews with management and sales teams;

support training, development, and compliance with operational policies * be an escalation point when needed to help move deals forward, elevating specialized issues to appropriate partners for resolution and approval * collaborate and share best practices across business regions and teams services operations * work with sales and professional services teams involved in proposing and delivering customer solutions during the sales cycle through contract review and negotiation * collaborate with apac field teams to develop notable services programs for major customers * coordinate with services managers to maximize resourcing capacity for customer engagements and assign resources accordingly * coordinate between internal implementation and technical resources and client teams to guarantee a thoughtful and smooth delivery of projects * be a point of escalation/business decision-making to quickly resolve issues during project delivery operational strategy & execution * build reporting dashboards and promote analysis to increase the performance visibility to the business owners * analyze the health of the business and interpret key performance metrics * obtain recommendations and craft action plans to address weaknesses and areas of opportunity * present recommendations to senior management for strategic decision-making, operational change and investment * implement recommendations in collaboration with other teams and partners * help develop apac gtm strategy * drive change management in the apac organization * assess the teams training needs and apply appropriate solutions you have:

• 5+ years of experience in a sales operations role;

order management/deal desk experience preferred, software/saas experience * 2+ years of management experience * experience with the sales process and ability to navigate complex sales cycles * experience solving complex problems and taking ownership of driving and demonstrating results * experience working in an international environment and have affinity of customer buying practices throughout apac * strong qualitative and quantitative mathematical skills * experience working in a high volume / multi transactional environment * curiosity to embrace new technology, applications, and solutions * experience working product skus, cpq systems, and crm systems such as salesforce perks & benefits:

• comprehensive medical, dental, and vision - 100% company-paid premiums for employees and all eligible dependents * life insurance, long term/short term disability. flexible spending account * 15 days pto to start, 10 paid holidays, flexible sick leave, 12 weeks paid parental leave (+4 weeks unpaid) * equity - restricted stock units (rsus) equity with all offers * 401k and employee stock purchase program * opportunities for professional growth and development, including free audible membership, free linkedin learning membership equal opportunity employer:

smartsheet is an equal opportunity employer committed to fostering an inclusive environment with the best employees. we provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the us, uk, and australia. if there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. at smartsheet, we strive to build an inclusive environment that encourages, supports, and c

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Manager, sales operations
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