IT Service Desk Agent (PR/054468) Munich, Germany

Aplitrak - Munich - 05-09-2019 zur Vakanz  

GBP35000 - GBP40000 per annum + Benefits + career progression

IT Service Desk Agent (Munich, Customer Service, IT) | Permanent

We are currently looking for an IT Service Desk Agent for a team based in Munich - Germany. An exciting work environment awaits you, a family-friendly team with a good working atmosphere and development opportunities.

Responsibility of the IT Service Desk Agent:

  • Responsible for the technical first-level support of our customers via telephone and ticketing tool
  • Support and advice for users in all matters relating to their end devices, applications and IT processes
  • Recognition of recurrent or major IT problems (Major Incident), capture and escalation
  • Installation and configuration of workstations, updates and ensuring their correct function
  • Troubleshooting and troubleshooting first-level hardware and software support from Knowledge Base
  • Contribution of own ideas and suggestions for improvement around all IT processes

Experience and competencies required for the IT Service Desk Agent role:

  • You have a completed IT education or similar and have some years of practical experience
  • You have IT support and / or IT service desk knowledge and have a good technical and organizational understanding
  • My client enjoys working in multinational teams and knows how to deal with the sensitivity and openness to cultural differences
  • You will be speaking English and German fluently in speech and writing
  • You are a service-oriented and motivated personality with excellent communication skills

What will you get:

  • Interesting activities and responsible tasks
  • Constant learning and training
  • Friendly and innovative working environment
  • International environment with active use of foreign languages
  • Attractive remuneration and worthwhile benefits
The role is suitable for an
IT Service Desk Agent
who is looking to work in a professional team within a successful company. If you are interested in this position, please submit your CV for consideration.

mehr...

zur Vakanz

Weitere Jobs von Aplitrak