Desktop Support Engineer - L2 (CR/054065) Wuppertal, Germany

EUR135 - EUR150 per day

Desktop Support Engineer- L2- Wuppertal, Germany

 

Desktop Support Engineer- L2

• We are looking for an experienced

Desktop Support Engineer- L2

to join a dynamic and busy international team. The role will provide the opportunity

Desktop Support Engineer- L2

professional hard core to share ideas, information and innovation with a global team of technologists.
 

ROLE AND RESPONSIBILITIES:
 
Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. 

• Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
• Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
• Demonstrate outstanding understanding and communication when working with clients, in English and local regional language
• Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)

 

Skills Required:

• Based Windows 7/10 support
• Hardware support and troubleshooting
• Microsoft Office proficiency
• Basic network troubleshooting
• Customer service skills
• ITIL Framework and methodology
• Asset & CI management
• MDM

 
 
Competitive salary
Career Progression
Bonus structure/Pension
Tons of training opportunities and possibilities
An international working environment
 
If you are interested in this position and are looking to continue growing as a
Desktop Support Engineer- L2
please get in touch asap to avoid disappointment.
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