Customer Service Representative - French, Automotive

Beschreibung und Aufgaben:

• As a Customer Service Representative (m/f/d) you are responsible for handling questions and complaints from consumers with the aim of achieving high customer satisfaction in our client's premium and luxury segment
• Implementation of Lead Management & Sales Support contact channels: telephone, postal, e-mail, fax, web and social media interactions
• Personal responsibility for case processing - either through the use of resources (e.g. FAQ) or through communication with other parties in the company
• Taking responsibility for the further development of upselling during the use phase
• Support for customers who contact the Customer Relationship Center with a purchase / usage request
• Lead generation and delegation management and follow-up

Das zeichnet Sie aus:

• Completed commercial training or study
• Good knowledge of French and English, spoken and written
• Multiple years of experience in customer service
• Already gathered experience at the dealer is an advantage
• Very high service orientation and “love for the customer”

Benefits:

• Exciting working environment in an international automotive company
• Competitive salary
• Co-shaping the future automotive trade
• Short decision paths and flexibility regarding working time and location
• Sustainable support for your personal development
• Various additional services and comprehensive health management