Operational Acceptance Coordinator (m/f)
Operational Acceptance Coordinator (m/f)
Harvey Nash GmbH supports many of Germany's leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.
For our client, a global company that provides a portfolio of IT services, software, and technology with a major project in the financial sector, we are currently looking for an Operational Acceptance Coordinator
Job Description
- The candidate would be responsible for:
- Providing Operational Acceptance process awareness to Project Teams, Project Managers, Service Coordinators and any 3rd parties involved with IT Service Releases
- Communicating operational requirements to the projects teams and acting as single point of contact
- Ensuring required resource requirements are gathered, understood and timely communicated to the Operational Acceptance team
- Liaising with Project teams to ensure that requirements are met to successfully maintain and operate new or updated IT services
- Collaborating with Project teams and working though an operational acceptance checklist to assess criteria, collect evidence, record non-consistencies and suggest corrective actions
- Assigning tasks to technical experts for carrying out necessary tests (e.g. system build procedures, compliance with technical standards, monitoring and alerting completeness, system restore, etc.)
- Coordinating activities necessary to successfully complete pre-go-live checks and post-go-live review.
- Completing assigned tasks by agreed deadlines and at high quality
Desired Skills
- Very good command of English with proven drafting ability
- A working knowledge of MS Office (in particular Word, Excel and PowerPoint)
- Good organisational skills and self-motivated person with a basic IT understanding/knowledge to be able to support the Operational Acceptance process
- Basic technical coordination skills with understanding IT Services and Data Center, IT Service Provider environments.
- A minimum of 3+ yrs. of relevant experience
- Very good technical documentation writing/review skills
- Excellent communication and customer interfacing skills
- Is a team player, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals
- Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives
- Manages multiple assignments, tracks and reports progress on numerous processes simultaneously
- Is excited about technology and proactively keeps her/his knowledge up to date
- Uses simple/clear words and images to communicate ideas
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