Senior Technician (GER-010-001) Griesheim

Aplitrak - Griesheim - 16-10-2019 zur Vakanz  

Senior Technician

International Dx. Medical team (GER-10-001)

This position is in Griesheim Germany

 
ABAXIS provides leading edge technology, tools and services that support best medical practices, enabling physicians and veterinarians to respond to the health needs of their clients at the point of care. ABAXIS is now part of Zoetis, the global leader in animal health.

Join Zoetis –

and build your career with a global animal health company dedicated to supporting its customers and their businesses.

Why Zoetis

: Zoetis has more than 60 years of experience in delivering innovative, high-quality products and services that benefit our customers.

Zoetis work environment

: At Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow.

Your opportunities at Zoetis

: We invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry while shaping the future of animal health.

Results that matter

: Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.

 
MISSION
 
  • Conduct laboratory testing, ELISA, Analyzers, routine sample handling and testing
  • Work with customer care team to provide customer support on diagnostic products for the International market, reception and resolution of customers calls / cases (L2 or 3).
  • Customer visits to customer clinics on site occasional travel, International and domestic 10-20%
  • Support technical trainings of Dx products for the International market, sample quality and handling.
  • Draft technical protocols and abstracts
  • Draft and review medical report documents in the Veeva Vault control program
  • Support current and future customer case databases and production software, E-Lisa and ProFile 3.
 
MAIN ACTIVITIES
 

CUSTOMER CARE SUPPORT

  • Evaluate customer calls, cases (L2-3), discrepant results.
  • Objectively evaluate the customer’s technical problems by collecting case information.
  • Consult with medical team to propose technical answers to customer queries.
  • Manage results confirmation from customers samples sent for analysis.
  • Excellent communication skills.
  • Customer -centric satisfaction mindset.
 

PHARMACOVIGILANCE

  • Conduct case entry of direct customers in PV works (public or private laboratories, wholesalers, distributors).
  • Provide cases traceability in a tracking table.
  • Identify and objectify the issues, propose solutions for the appropriate case.
 

TECHNICAL TRAINING

Work with customer care training team on Dx products for colleagues and customers.
 
KEY COMPETENCES
  • Possess knowledge of Laboratory methods and procedures.
  • Follow and apply GLP rules and procedures to maintain quality and accuracy.
  • Adapt the communication to different audiences that can have competing interests.
  • Provide a transverse communication by sharing relevant information for the company.
  • Ability to conduct and interpret test results, ELISA, Analyzers, etc
 
 

TECHNICAL WRITING and REVIEW

  • Work with diagnostic medical staff on protocol and report writing
  • Conduct review of diagnostic study reports, papers, and materials in Veeva Vault.
  • Draft study protocols
 
 

BASIC EDUCATION AND WORK EXPERIENCE

  • Bachelor Science degree in related field; Biology, Animal Science.
  • Laboratory technician
  • Significant experience in laboratory work, ideally veterinary
  • Writing skills
  • Managing and maintaining data base
  • Use of computer software programs
 

REQUIRED KNOWLEDGE

  • Diagnostic laboratory techniques and methods
  • Laboratory management
  • Fluency in multiple languages desired.
  • German and English language (Written and spoken)
mehr...

zur Vakanz

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