Field Service Engineer

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Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include x-ray and diagnostic equipment

Install instruments at customer sites
Plan and complete Preventative Maintenance on time
Planning of laboratory design for new instrument installations
Liaising with customer IT departments and assisting with information systems installations and troubleshooting
Accountability for maintaining assigned inventory
Supporting marketing activities such as exhibitions.
Maintain up to date training on products and compliance as required
Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports

Provide basic use\maintenance training to customers
Performs duties and responsibilities with autonomy in a field-based environment
Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
Strong interpersonal and customer satisfaction skills
Similar/comparable customer-based laboratory or hospital environment
Effective Time Management Skills
Professional and effective internal and external communication skills
Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
Proficient use of Microsoft products (Word, Excel, Outlook)
Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
Basic knowledge of network and interfacing with the ability to progress though training.
Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
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