Cloud Operations Engineer (m/f/d) (358637/002) Stuttgart, Germany

For our client, an international HR Management Solution Firm with a unique digital HR Service Delivery platform located in Stuttgart, we are currently hiring a Cloud Operations Engineer (f/m/d):

The Role:
Cloud Operations Engineer (COE) is responsible for providing Level 2 Technical Support to our customers.
COE is key member of Global Customer Care Team and the go -to person for Level 2 Support for all advance technical troubleshooting. COE plays an important role by liaising between Product R&D, Product Management, Implementation team, Customer Care, and Level 1 Support team globally.

The ideal candidate for this role will come from Cloud Operations of a SaaS provider with deep understanding and appreciation of Uptime and Service Level Agreements (SLA).

The successful candidate will be required to:

• Address system alerts in a timely manner in order to ensure that Service Level Agreements are adhered to

managing ticket queue by assigning the tickets to appropriate team member depending on the skillset

• Working issues escalated from Level 1 support
• Updating support case management systems with pertinent data Live troubleshooting
• customer facing as well as internal Conduct virtual troubleshooting sessions

What you bring to the table :

• Strong working knowledge of Linux and understanding of Linux-based software stacks
• Knowledge of monitoring technologies (New Relic, Nagios, Zabbix…)
• Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS
• Python scripting experience is required, basic knowledge of Django is a plus
• Strong oral and written communications.
• Fluency in English is a must.
• Experience in a SaaS/Cloud environment

 

Our offer to you:

• Employment contract with Nash direct with an attractive relocation and salary package
• An exciting environment and cutting-edge projects at global brands and hidden champions
• Personal and individual support by our Account Managers and HR team
• Be part of the Nash direct team and connect with your colleagues throughout Germany

Interested? Then we would love to receive your application and we guarantee a quick feedback!
For more information on the role please get in touch with Aspasia Joannidou, Aspasia.joannidou@nashdirect.de.
For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

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